Frequently Asked Questions

Booking & Pricing

We recommend booking at least 3-7 days in advance to ensure availability, especially during peak season (July-August and December-January). However, we can often accommodate same-day bookings depending on availability. For popular tours like Mount Batur sunrise trek or Nusa Penida day trips, booking a week ahead is advisable.

Our tours typically include:

Private air-conditioned vehicle
English-speaking local guide
Entrance fees to attractions
Bottled water throughout the day
Hotel pickup and drop-off (within service areas)
Parking fees and petrol

Not included: Meals (unless specified), personal expenses, tips for guide and driver.

Payment Options:

Cash payment (Indonesian Rupiah or USD)
Bank transfer (local Indonesian banks)
PayPal (3% processing fee)

Cancellation Policy:

Free cancellation 24+ hours before tour
50% refund 12-24 hours before tour
No refund for cancellations less than 12 hours or no-shows
Weather-related cancellations: full refund or reschedule

Yes! We offer attractive group discounts:

6-10 people: 10% discount
11-15 people: 15% discount
16+ people: 20% discount

Large groups may require multiple vehicles. Contact us for custom pricing on corporate events and wedding parties.

Tours & Activities

Our Ubud Cultural Tour is the most popular, featuring rice terraces, traditional villages, art workshops, and temple visits. Second is the Nusa Penida Day Trip with stunning coastlines and crystal-clear waters. The Mount Batur Sunrise Trek is perfect for adventure seekers.

Absolutely! We specialize in customized tours. Whether you're interested in photography, adventure, culture, wellness, or family-friendly activities, we'll create an itinerary perfect for you. Just tell us your interests, physical ability, and time constraints.

Typical Tour Durations:

Half-day tours: 4-5 hours (8 AM - 1 PM)
Full-day tours: 8-10 hours (8 AM - 6 PM)
Mount Batur trek: 8 hours (2 AM - 10 AM)
Nusa Penida: 12 hours (6 AM - 6 PM)

Start times are flexible and can be adjusted based on your preference and tour type.

Yes, we accommodate guests with mobility issues. We can arrange wheelchair-accessible vehicles and choose destinations suitable for limited mobility. Popular accessible options include Tanah Lot temple (viewing area), Ubud art villages, and cultural performances. Please inform us of any special needs when booking.

Travel & Visa Information

Most countries have these options:

Visa on Arrival (VOA): $35 USD, 30 days, extendable once for 30 more days
Visa-Free: 30 days for many countries (non-extendable)
B211 Visa: 60 days, must be obtained before arrival through an agent

Always check current requirements for your nationality as policies may change.

Dry Season (April - October):

Perfect weather for outdoor activities
Best for volcano treks and waterfall visits
Higher prices and more crowds

Wet Season (November - March):

Lower prices and fewer tourists
Lush, green landscapes
Afternoon rain showers (still warm)
Cultural attractions remain accessible

Getting to Bali: Fly into Ngurah Rai International Airport (DPS). Major airlines serve Bali from worldwide destinations.

Getting Around:

Private driver (recommended): Safest and most convenient
Scooter rental: For experienced riders only (chaotic traffic)
Taxi/Grab: Available but limited in rural areas
Our tours: Include all transportation!

Essential Items:

Light, breathable clothing
Modest clothing for temples (covered shoulders/knees)
Comfortable walking shoes
Rain jacket or umbrella
Sun hat, sunglasses, and high SPF sunscreen
Swimwear
Insect repellent
Basic first aid kit
Power adapter (Type C, F, or G)

Culture & Etiquette

Dress Code:

Cover shoulders and knees (sarongs provided at most temples)
Remove shoes before entering temple grounds
Avoid revealing clothing

Behavior:

Don't sit higher than people praying
Maintain respectful silence during ceremonies
Ask permission before photographing people
Don't enter inner sanctuaries without permission
Use your right hand for giving/receiving

Tipping is appreciated but not mandatory in Bali:

Tour guides: $5-10 USD per day per group
Drivers: $3-5 USD per day
Restaurants: 10-15% if no service charge
Hotels: $1-2 USD for housekeeping
Spa services: 10-15% of total bill

Tips are always given in cash and greatly appreciated by service staff.

Essential Indonesian Phrases:

Hello: Halo (HAH-low) or Selamat pagi (good morning)
Thank you: Terima kasih (teh-REE-mah KAH-see)
Please: Tolong (TOH-long)
Excuse me: Permisi (per-MEE-see)
How much: Berapa harga? (ber-AH-pah HAR-gah)
Where is: Di mana? (dee MAH-nah)
Very good: Sangat bagus (SAHN-gaht BAH-goos)

Our guides speak excellent English, but locals appreciate effort to use Indonesian!

Safety & Health

Yes, Bali is generally very safe for tourists. The Balinese people are known for their kindness and hospitality. However, use common sense precautions: don't leave valuables unattended, be cautious with drinks from strangers, and avoid isolated areas at night. Our professional guides ensure your safety throughout our tours.

No mandatory vaccinations for Bali, but recommended:

Routine vaccines: Up-to-date (MMR, flu, etc.)
Hepatitis A & B: Recommended for all travelers
Typhoid: If eating street food or rural areas
Japanese Encephalitis: For extended rural stays
Malaria prophylaxis: Generally not needed in Bali

Consult your doctor 4-6 weeks before travel for personalized advice.

Water Safety:

Drink bottled or boiled water only
Avoid ice unless from reputable establishments
Use bottled water for brushing teeth

Food Safety:

Choose busy restaurants with high turnover
Eat hot, freshly cooked food
Peel fruits yourself
Be cautious with raw vegetables and salads
Street food is usually safe if cooked in front of you

All our guides are first aid certified and carry basic medical supplies. We know the locations of hospitals and clinics along all tour routes. In case of emergency, we'll immediately transport you to the nearest medical facility and assist with communication. We recommend travel insurance that covers medical emergencies and evacuation.

Booking & Pricing

Tours & Activities

Travel & Visa Information

Culture & Etiquette

Safety & Health

Still Have Questions?