Privacy Policy

1. Introduction

Kamareka Tour ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or communicate with us.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full name and contact information (email, phone number, address)
• Travel dates and preferences
• Group size and tour requirements
• Payment information (processed securely through third parties)
• Passport details (when required for tours)
• Dietary restrictions and special requirements
• Emergency contact information

2.2 Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Website usage patterns and pages visited
• Referral sources and marketing campaign data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

• Processing and managing your tour bookings
• Providing customer support and responding to inquiries
• Sending booking confirmations and tour information
• Communicating important updates about your tours
• Processing payments and managing refunds
• Improving our services and website functionality
• Sending marketing communications (with your consent)
• Complying with legal and regulatory requirements
• Protecting against fraud and ensuring security

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

• Tour guides and drivers
• Hotels and accommodation providers
• Activity and attraction operators
• Transportation companies
• Payment processors
• Website hosting and analytics providers

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations
• Protect our rights and safety
• Investigate fraud or security issues
• Respond to government requests

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits and updates
• Staff training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing for marketing purposes
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information provided in the Contact section.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Types of cookies we use include:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for advertising and retargeting

You can control cookie settings through your browser preferences, but disabling certain cookies may affect website functionality.

8. International Data Transfers

As we serve international clients, your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain:

• Booking information: 7 years for accounting and legal purposes
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months (Google Analytics default)
• Customer support records: 3 years

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information about a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

14. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.