Terms of Service

1. Agreement to Terms

Welcome to Kamareka Tour. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website, booking our services, or using our platform, you agree to be bound by these Terms.

If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Our Services

Kamareka Tour provides the following services in Bali, Indonesia:

• Guided tour packages and day trips
• Private car rental with professional drivers
• Airport transfer services
• Custom tour planning and arrangements
• Cultural and adventure experiences
• Local guide and transportation services

All services are subject to availability and may be modified or discontinued at any time.

3. Booking and Payment

3.1 Booking Process

• Bookings can be made via WhatsApp, email, or our website
• All bookings require confirmation from Kamareka Tour
• A valid booking confirmation must be received before services commence
• We reserve the right to refuse or cancel bookings at our discretion

3.2 Payment Terms

• Full payment is required at the time of booking unless otherwise agreed
• Payment can be made via bank transfer, cash, or other agreed methods
• Prices are quoted in USD and may be subject to currency fluctuations
• Additional costs (entrance fees, meals) may apply unless specified as included
• Price confirmations are valid for 7 days from quote date

3.3 Group Bookings

• Group sizes must be confirmed at time of booking
• Additional passengers may incur extra charges
• Vehicle upgrades may be required for larger groups
• Group leader is responsible for all participants

4. Cancellation and Refund Policy

4.1 Customer Cancellations

• 24+ hours before tour: Full refund minus 10% processing fee
• 12-24 hours before tour: 50% refund
• Less than 12 hours: No refund
• No-show: No refund

4.2 Weather Cancellations

• Tours may be cancelled due to severe weather conditions
• Full refund or rescheduling options will be provided
• Safety decisions are final and non-negotiable
• Alternative activities may be offered when possible

4.3 Operator Cancellations

• Full refund if we cancel your tour
• Alternative tour options may be offered
• We are not liable for consequential expenses

5. Responsibilities

5.1 Our Responsibilities

• Provide professional and safe tour services
• Ensure experienced guides and reliable transportation
• Maintain vehicle insurance and safety standards
• Deliver services as described in booking confirmation
• Respond to customer inquiries promptly
• Follow all applicable local laws and regulations

5.2 Customer Responsibilities

• Provide accurate information during booking
• Arrive on time at designated pickup locations
• Follow guide instructions and safety guidelines
• Respect local customs, culture, and environment
• Ensure you have appropriate travel insurance
• Inform us of any medical conditions or special requirements
• Carry required identification and travel documents

6. Safety and Liability

6.1 Safety Measures

• All vehicles are regularly maintained and insured
• Drivers are licensed and experienced professionals
• Safety equipment is provided where required
• First aid kits are available in all vehicles
• Emergency contact procedures are established

6.2 Limitation of Liability

Kamareka Tour's liability is limited to the cost of services provided. We are not liable for:

• Personal injury, illness, or death
• Loss or damage to personal property
• Delays or changes due to circumstances beyond our control
• Actions of third-party service providers
• Natural disasters or force majeure events
• Consequential or indirect damages

6.3 Travel Insurance

We strongly recommend that all customers obtain comprehensive travel insurance covering medical expenses, trip cancellation, and personal belongings.

7. Age and Health Requirements

• Children under 12 must be accompanied by adults
• Some activities have minimum age requirements
• Participants must disclose relevant health conditions
• Pregnancy restrictions may apply to certain activities
• We reserve the right to refuse participation for safety reasons
• Medical clearance may be required for adventure activities

8. Photography and Privacy

• Photos may be taken during tours for promotional purposes
• You may opt out of photography by informing your guide
• We may use photos for marketing with your implied consent
• You retain rights to photos you take during tours
• Respect local photography restrictions and customs

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is owned by Kamareka Tour and protected by copyright and trademark laws. You may not:

• Copy, reproduce, or redistribute our content
• Use our trademarks or business name
• Create derivative works from our materials
• Use automated systems to access our website

10. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our control, including:

• Natural disasters (earthquakes, volcanic eruptions, floods)
• Extreme weather conditions
• Government actions or travel restrictions
• Terrorist attacks or civil unrest
• Pandemics or health emergencies
• Infrastructure failures

11. Dispute Resolution

11.1 Complaints Procedure

• Report issues immediately to your guide or driver
• Contact us within 24 hours for prompt resolution
• Provide detailed information and evidence when possible
• We will investigate and respond within 48 hours

11.2 Governing Law

These terms are governed by Indonesian law. Any disputes will be resolved through good faith negotiation or mediation in Bali, Indonesia.

12. Data Protection

Your personal information is protected according to our Privacy Policy. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

• We collect only necessary information for service delivery
• Information is stored securely and not shared unnecessarily
• You have rights to access and control your data
• Marketing communications can be opted out at any time

13. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new terms.

For significant changes, we will provide notice through our website or direct communication.

14. Termination

We may terminate or suspend your access to our services immediately if you:

• Violate these Terms of Service
• Engage in illegal or harmful activities
• Threaten the safety of staff or other customers
• Damage property or equipment
• Fail to pay for services

15. Contact Information

For questions about these Terms of Service or to resolve any issues, please contact us:

16. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge that you have read our Privacy Policy and understand how we collect and use your information.